Meet the Steps to Wellbeing team

Our Wellbeing Coaches have backgrounds in psychology, counselling, social work or community mental health. Some also have lived experience of mental health issues.

They are friendly professionals and specially trained to help you identify your strengths and develop strategies to improve your wellbeing.
The Steps to Wellbeing team at the Neami Heidelberg site.
Wellbeing coach Gen in front of a mural painting at our Heidelberg site.


'As a Wellbeing Coach with lived experience, I find most enjoyment in creating a space where people can feel completely safe and heard. I have a psychology and counselling background, and have spent a lot of time with individuals one-on-one, helping them to work through challenges with anxiety and phobias. I love the depth and diversity of the people I am able to connect with on a daily basis through my coaching practice.

'My favourite part of being a Wellbeing Coach is being present throughout the exploration process and watch as individuals find pathways through tough situations that they never imagined they could navigate. The most rewarding aspect is that it’s all their own work, and I have just been a part of the journey!'

Wellbeing coach Bec in the garden at our Heidelberg site.


'I am a Wellbeing Coach with a social work background. Coaching creates a space for people to intentionally focus on themselves and their wellbeing; a space in which participants can feel safe and be heard; a space where they can reconnect with what is important to them and work out what they can do to achieve their goals.

'What I really love about coaching is supporting people to have those ‘aha’ moments. It’s a great privilege to be able to witness when someone creates new meaning out of their past experiences and is able to reconnect with their strengths and values, and to use this to create positive change in their life.'

Wellbeing coach Sam in front of a mural painting at our Heidelberg site.


'As a Wellbeing Coach, I draw on both my experience working within community mental health and on my social work education to support people to make positive changes in their lives. My practice is also informed by my love of positive psychology, which values and emphasises our potential as humans to experience growing levels of life satisfaction. I believe we can all learn and flourish throughout our lives, and I see wellbeing as the outcome of a set of life skills we can develop.

'Coaching to me is about sitting down and getting really curious together. Curious about what’s most important in people’s life and curious about what gets in the way of experiencing a deeper sense of wellbeing. There’s a lot of value for participants in taking time out of the day to focus on learning, and in having real conversations about very human experiences like stress, anxiety and depression. We do this to feel better resourced and to step into life more fully.'

Wellbeing coach Katie in front of a mural painting at our Heidelberg site.


'My practice is informed by my own lived experience as well as an array of frameworks, including strengths-based coaching, motivational interviewing, positive psychology, the consumer movement, and Intentional Peer Support.

'I love finding creative ways to explore and explain concepts and approaches. However, the most important part of my role remains to really listen to what’s happening in participants’ lives. I learn so much by watching others grow through the coaching process, discovering what’s important to them and building on their strengths to make changes.

'As a Wellbeing Coach with lived experience I don’t need to have lived through the exact same challenges to have an understanding of how difficult it can be to make changes when you’re not feeling at you’re best.

'I relish the parallel processes of our work. I have daily reminders to evaluate how I’m tracking against my own strengths and values, and build my life and practice accordingly.'

Our Stakeholder Engagement Coordinator Kirsten in front of a mural painting at our Heidelberg site.


'I am the Steps to Wellbeing Stakeholder Engagement Coordinator. When people are interested in our service, I am often the first person they speak with. I guide people through the intake process and answer any questions they might have. I also spend time out in the community sharing information about our service, which I really enjoy!

'I am a New Zealand-born occupational therapist. I grew up in a bicultural context. In te reo Māori (the Indigenous language of New Zealand), I am called a kaiwhakaora ngangahau. I love this job title. In essence, it means that I work alongside people who want to restore their sense of wellbeing. This involves finding out what matters the most to people. It involves exploring the activities and endeavours that enliven people’s spirits and make their lives meaningful.'

Make a referral or contact us to discuss how we can help.

We acknowledge Aboriginal and/or Torres Strait Islander peoples and communities as the Traditional Custodians of the land we work on and pay our respects to Elders past, present and emerging. We recognise that their sovereignty was never ceded and the impact of structural inequality that resulted from invasion continues to this day.

Neami is committed to cultivating inclusive environments for staff, consumers and carers. We celebrate, value and include people of all backgrounds, genders, sexualities, cultures, bodies and abilities. We believe our commitment to diversity and inclusion makes our teams, services and organisation stronger and more effective.